Does Basic Authentication on my website affect the use of Bunting?

The basic authentication is often used on staging sites, as a way of preventing unwanted access. Basic authentication should not affect your use of Bunting, as Bunting’s javascript API is being called from your Basic Auth site, rather than the API requesting information from it. Therefore, you should be able to implement the javascript tracking code as you would […]

By: Stephen Tucker 15th June 2016

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Should I include product variants within my Bunting XML feed?

Let’s say you have a product, such as a t-shirt, in several sizes. Should you submit the product several times in each size? The answer is: no. You should only submit the product once. To produce content, such as product recommendations, Bunting only needs to know general information about products, such as their names, prices, and image […]

By: Stephen Tucker 28th January 2016

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How can test my Bunting installation?

To test your Bunting installation on any page, simply get your website URL and append the following value: #bunting_installation_mode=yes For example: http://www.your-website.com/page.html#bunting_installation_mode=yes An information popup will appear, containing all the data that is being sent from your website to Bunting. Your product pages should contain an indented section with the product ID, whereas your cart and conversion complete pages […]

By: Stephen Tucker 26th January 2016

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Will Bunting slow down my website?

Bunting won’t affect your website’s speed at all. Our Javascript loads asynchronously, just like Google Analytics. This means that it loads in the background, and so won’t ever cause your site to pause while loading. Even if our servers were to fail completely (which wouldn’t happen as they are well backed up) then your website […]

By: Stephen Tucker 8th January 2016

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Triggered emails not being sent / arriving in inbox

Are email going into spam folder? How to Diagnose: Check your inbox – are the emails landing in your spam folder? If the inbox is a Gmail account then check the ‘Promotions’ tab as, being promotional, Bunting’s triggered emails often land in here. Explanation: Bunting’s triggered emails (abandoned cart, ‘we miss you’, etc) are promotional […]

By: Stephen Tucker

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Orders aren’t being recorded correctly

Is the order code correct? How to Diagnose: Get a copy of the order confirmation (‘thank you’ page) javascript code, as it appears on the website. Look for the value within the following variable $_Bunting.d.uc = “value“; Does this value match that on the installation page script within your Bunting account? Explanation: The value of […]

By: Stephen Tucker

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Product recommendations aren’t appearing on web pages

Is an A/B Test underway? How to Diagnose: Find the segment containing the product recommendations, and click the ‘Split Test Experiment’ tab. If a test is underway, then this may be the reason. Also look at the action execution count under ‘Triggered Content’. If above zero then the recommendations are or have been displayed, which […]

By: Stephen Tucker

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Most popular / trending product recommendations show inaccurate results

Is order data being collected? How to Diagnose: Within the affected website on Bunting, click ‘Visitor Profiles’. If the tab ‘Converted Visitors’ doesn’t contain any visitors then the conversion tracking script may not have been installed correctly. Explanation: Bunting bases popular product recommendations on the number of times they’ve been ordered over the last day […]

By: Stephen Tucker

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Adding a coupon to your website

Adding a coupon to your website Coupons are a great way of raising sales, particularly when combined with a ‘limited time only’ message. However you can run into problems when visitors try to use coupons that have expired, or pass them on to their friends to use. Bunting can help you avoid these problems with […]

By: Stephen Tucker

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How priority affects visitor segments

How priority affects visitor segments Many actions in Bunting, such as lightboxes, header bars and website exit confirmation messages, are single instance actions. This means that two of the same type of action cannot load in one page view by a visitor. For example; Say you have defined two visitor segments. One activates a lightbox […]

By: Stephen Tucker

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