How to whitelist Bunting?

Do you have any services that are blocking Bunting, maybe due to a firewall or security protocol? Not a problem! We now have fixed NAT gateways for each availability zone in AWS, and the following should work as static IPs for outbound traffic going forward. The following are IP addresses of our outbound traffic to our […]

By: Andy Alban 20th Sep 2018

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Installation checklist

The purpose of this checklist is to give you assurance that every component of Bunting was installed correctly. This will give you troubleshooting advice about how to double-check and resolve any issues that might crop up.  It’s useful to do this immediately after completing the install to give peace of mind that you’re ready to […]

By: Andy Alban 26th Jul 2018 Tags: , , ,

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My tracking code isn’t working

A common cause of this issue is when a Bunting user has multiple websites, and has copy/pasted tracking codes between websites. Each website set up on Bunting has a unique tracking code especially for that site. Therefore, if you set up more than one website on Bunting then don’t copy across the tracking code from your other sites. […]

By: Stephen Tucker 7th Sep 2016

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How can test my Bunting installation?

To test your Bunting installation on any page, simply get your website URL and append the following value: #bunting_installation_mode=yes For example: http://www.your-website.com/page.html#bunting_installation_mode=yes An information popup will appear, containing all the data that is being sent from your website to Bunting. Your product pages should contain an indented section with the product ID, whereas your cart and conversion complete pages […]

By: Stephen Tucker 26th Jan 2016

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Triggered emails not being sent / arriving in inbox

Are email going into spam folder? How to Diagnose: Check your inbox – are the emails landing in your spam folder? If the inbox is a Gmail account then check the ‘Promotions’ tab as, being promotional, Bunting’s triggered emails often land in here. Explanation: Bunting’s triggered emails (abandoned cart, ‘we miss you’, etc) are promotional […]

By: Stephen Tucker 8th Jan 2016

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Orders aren’t being recorded correctly

Is the order code correct? How to Diagnose: Get a copy of the order confirmation (‘thank you’ page) javascript code, as it appears on the website. Look for the value within the following variable $_Bunting.d.uc = “value“; Does this value match that on the installation page script within your Bunting account? Explanation: The value of […]

By: Stephen Tucker

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Product recommendations aren’t appearing on web pages

Is an A/B Test underway? How to Diagnose: Find the segment containing the product recommendations, and click the ‘Split Test Experiment’ tab. If a test is underway, then this may be the reason. Also look at the action execution count under ‘Triggered Content’. If above zero then the recommendations are or have been displayed, which […]

By: Stephen Tucker

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Most popular / trending product recommendations show inaccurate results

Is order data being collected? How to Diagnose: Within the affected website on Bunting, click ‘Visitor Profiles’. If the tab ‘Converted Visitors’ doesn’t contain any visitors then the conversion tracking script may not have been installed correctly. Explanation: Bunting bases popular product recommendations on the number of times they’ve been ordered over the last day […]

By: Stephen Tucker

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