‘Bunting’ Terms of Service

This agreement (the “Agreement”) is a legal agreement between the Customer and Bunting Software Ltd (a company registered in England and Wales with company number 08712116) whose registered office is The Media Centre, 07 Northumberland Street, Huddersfield, West Yorkshire, England, HD1 1RL (“Bunting”).

Bunting permits use of the Software Services and Documentation by the Customer on the basis of this Agreement. By checking the box confirming the Customer’s acceptance of this Agreement, the Customer agrees to be bound by the terms of this Agreement.

Bunting and the Customer now agree as follows:

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My tracking code isn’t working

A common cause of this issue is when a Bunting user has multiple websites, and has copy/pasted tracking codes between websites.

Each website set up on Bunting has a unique tracking code especially for that site. Therefore, if you set up more than one website on Bunting then don’t copy across the tracking code from your other sites. Instead, go to the Installation page (under Setup) in your Bunting account, and get the new tracking code from there.

Does Basic Authentication on my website affect the use of Bunting?

The basic authentication is often used on staging sites, as a way of preventing unwanted access.

Basic authentication should not affect your use of Bunting, as Bunting’s javascript API is being called from your Basic Auth site, rather than the API requesting information from it. Therefore, you should be able to implement the javascript tracking code as you would on any regular website.

The only area that will be slightly different is the method that Bunting uses to collect your XML product feed, if that feed is also behind basic authentication. For this you will just have to enter your basic authorization username and password when you enter your product feed address into your Bunting account.

Should I include product variants within my Bunting XML feed?

Let’s say you have a product, such as a t-shirt, in several sizes. Should you submit the product several times in each size?

The answer is: no. You should only submit the product once.

To produce content, such as product recommendations, Bunting only needs to know general information about products, such as their names, prices, and image URLs, etc.

Including the same product multiple times in different variations can, and probably will, result in multiples of the same product being recommended at the same time.

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How can test my Bunting installation?

To test your Bunting installation on any page, simply get your website URL and append the following value:

#bunting_installation_mode=yes

For example:

http://www.your-website.com/page.html#bunting_installation_mode=yes

An information popup will appear, containing all the data that is being sent from your website to Bunting. Your product pages should contain an indented section with the product ID, whereas your cart and conversion complete pages should also contain similar page-specific information.

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Bunting Feature List

Bunting contains a variety of features, many of which you can find detailed on the main Bunting website. A more exhaustive list can be seen below.

Last updated: 18/12/2015

Content Creation Tools

  • Product Recommendations
    Intelligent, data-driven product recommendations, which appear seamlessly as part of your website’s content. Drag-and-drop integration makes plugging them in a one-minute task.
  • Lightbox
    A popup you show to visitors containing information. Useful for preventing shopper exits, welcoming visitors to your site, and making important prompts. Your website is normally darkened in the background when a lightbox is being displayed.
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Will Bunting slow down my website?

Bunting won’t affect your website’s speed at all. Our Javascript loads asynchronously, just like Google Analytics. This means that it loads in the background, and so won’t ever cause your site to pause while loading. Even if our servers were to fail completely (which wouldn’t happen as they are well backed up) then your website would be completely unaffected. The only difference would be that content delivered by Bunting simply wouldn’t load. Your website would just look as it did before Bunting was installed.

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Triggered emails not being sent / arriving in inbox

Are email going into spam folder?

How to Diagnose: Check your inbox – are the emails landing in your spam folder? If the inbox is a Gmail account then check the ‘Promotions’ tab as, being promotional, Bunting’s triggered emails often land in here.

Explanation: Bunting’s triggered emails (abandoned cart, ‘we miss you’, etc) are promotional in nature, and email clients like Gmail will often categorise them as such. Likewise, email clients with spam filters set high might automatically redirect Bunting’s emails to the spam bin, depending on the wording you use in your email. For example, words like ‘sale’, ‘offer’, ‘discount’, etc will often trigger spam filters.